OPERATIONAL RESILIENCE

HEALTH CHECK

 

When did you last check that your operational resilience processes are fit for purpose?

 

Benefit from quick, flexible access to independent operational resilience expertise; introducing our Operational Resilience Health Check.

For over thirty years we have been helping senior executives cope with the complex organisational change aspects of governance, risk or compliance, in diverse organisations right across the world.

Our Senior Director, Robert Toogood, is an independent risk and resilience specialist; a consultant, troubleshooter and subject matter expert who works at the intersection of enterprise risk management (ERM) with technology and digital risk (including cyber, information security, privacy and artificial intelligence), project governance, data analytics, operational resilience, business continuity, ICT governance and business transformation. He is particularly interested in helping clients with their operational resilience and sustainability challenges (including those related to FCA PS21/3, DORA and NIS2 legislation).

Robert's real-world practitioner, consulting, and interim experience spans over thirty years, based on a successful systems and project management background working on business transformation and M&A related programmes using ERP/MRP and other advanced enterprise solutions with organisations across Europe, Middle East and Africa (EMEA). Prior to that, he started his career in the banking sector when he worked for NatWest Bank and SG Warburg before spending time in other sectors including financial services and healthcare.

His broad risk and resilience experience starts in 2002 with Johnson & Johnson and business continuity planning activities within their UK operation (and later, included involvement with their Sarbanes-Oxley (SOX) and pandemic planning activities) and has continued on a regular basis since then with many clients and other areas. Also, Robert's extensive specialist experience and expertise was formally recognised by the Institute of Risk Management in 2013 when he was awarded Technical Specialist (SIRM) membership of the Institute. Finally, as part of his commitment to lifelong learning and real-world research, Robert has recently completed a Data Analytics Bootcamp to refresh and enhance his skills in this important area.

CUSTOMISED FOR YOU

Our Operational Resilience Health Check is customised to meet the specific needs of each client. In working with you, we promise to:

• PASSIONATELY and enthusiastically care about you and your problems/challenges;
• Work in PARTNERSHIP with and not in isolation from you, acting as your conscience and sounding board but challenging when appropriate;
• LISTEN to you and not impose pre-conceived solutions, taking time to properly understand the context in which you operate and only then, use our experience to provide appropriate feedback and innovative solutions.

 

 

 

 

 

 

 

OUR APPROACH

In delivering the Operational Resilience Health Check, we use our five-step ORDER™ approach to undertake this work for you:

STEP 1: Overview... CONTEXT

The first and most important part of our health check is to get an overview of your business and the environment in which it is operating.  This understanding provides us with the important context from which to undertake your review and subsequent activities.

STEP 2: Review... ASSESSMENT

Using this understanding, we pragmatically review your current operational resilience activities against our unique assessment framework. This framework uses established best practice guidance from organisations such as the International Standards Organisation (ISO), Institute of Risk Management (IRM), Project Management Institute (PMI), and other respected authorities. Our evaluation is reality based and not theoretically driven; it is based on the real-world in which we all live and work… so we leverage on real-life experiences and learnings.

STEP 3: Develop... ANALYSIS

With this feedback, we analyse the data we have collected and use this to identify any gaps that should be the subject of further discussion and potentially, remediation.

STEP 4: Evolve... PLANNING

Once we have completed our analysis, we consolidate our findings and produce a formal report that includes a prioritised action plan which can then be used as the foundation of subsequent activities.

STEP 5: Report... NEXT STEPS

Finally, we present our report to you so together we can discuss our findings and agree next steps.

BENEFITS

Summarising, our Operational Resilience Health Check:

• Is INDEPENDENTLY delivered using real-life experience and reference to international best practice and research;
• Makes PRACTICAL prioritised suggestions as to how weaknesses can be addressed and strengths more effectively used;
• Offers PEACE OF MIND about whether your current processes are still efficient, effective and fit for purpose.

INTERESTED?

Contact Robert Toogood direct on +44 (0)1983 617241 or via email to discuss how we can help you, on a completely confidential and non-obligation basis.