ABOUT US

What do these world class organisations have in common?

Grant Thornton, NHS England, Johnson & Johnson, Alpharma, Amersham Biosciences, Arjo Wiggins, Christofle/LBDe, WH Smith Business Supplies/Niceday, Sun Life Assurance of Canada, Dun & Bradstreet, Rank Xerox, TSB Trust Company, Hambro Life Assurance, SavaCentre, British Credit Trust… to name but a few.

They have all used our services to help bring order to challenging situations, full of complexity and ambiguity.

What we do

We are different, very different!

You see, we enjoy helping our clients solve complex project challenges and problems.

We use our extensive real-world experience to identify what can be improved or delivered and then, if required, work with you to implement the changes; this means you quickly get back (or stay) on track and still deliver against previously agreed or revised expectations.

For over thirty years we have been helping senior executives cope with complex organisational change, in diverse organisations right across the EMEA region... quite often as part of a regional European or global Team.

Our Senior Director, Robert Toogood, is an independent risk and resilience specialist; a consultant, troubleshooter and subject matter expert who works at the intersection of enterprise risk management (ERM) with technology and digital risk (including cyber, information security, privacy and artificial intelligence), project governance, data analytics, operational resilience, business continuity, ICT governance and business transformation. He is particularly interested in helping clients with their operational resilience and sustainability challenges (including those related to FCA PS21/3, DORA and NIS2 legislation).

Robert's real-world practitioner, consulting, and interim experience spans over thirty years, based on a successful systems and project management background working on business transformation and M&A related programmes using ERP/MRP and other advanced enterprise solutions with organisations across Europe, Middle East and Africa (EMEA). Prior to that, he started his career in the banking sector when he worked for NatWest Bank and SG Warburg before spending time in other sectors including financial services and healthcare.

His broad risk and resilience experience starts in 2002 with Johnson & Johnson and business continuity planning activities within their UK operation (and later, included involvement with their Sarbanes-Oxley (SOX) and pandemic planning activities) and has continued on a regular basis since then with many clients and other areas. Also, Robert's extensive specialist experience and expertise was formally recognised by the Institute of Risk Management in 2013 when he was awarded Technical Specialist (SIRM) membership of the Institute. Finally, as part of his commitment to lifelong learning and real-world research, Robert has recently completed a Data Analytics Bootcamp to refresh and enhance his skills in this important area.

This breadth and depth of experience means that in conjunction with his passionate desire to get things done, he can seamlessly move between consultant and subject matter expert roles within an assignment, when needed and appropriate.

Robert believes very strongly in the importance of working in partnership and not in isolation from his clients; listening to their needs and not imposing pre-conceived solutions, taking time to properly understand the context in which they operate and only then, using his experience to provide innovative solutions and support.

How we do it

When working with clients, we use our five-step ORDER™ approach to help them with their problems and challenges. As part of this approach, we focus on the effective use of real-life experience and international best practice, through a pragmatic and sensitive application of this knowledge aligned with the unique needs of each client.

We passionately care about our clients' problems and challenges, and work in partnership with and not in isolation from them. We don't impose pre-conceived solutions, and take time to properly understand the context in which they operate.

All of this enables us to provide a personal service that is independent, confidential and totally flexible.

How we can help

We bring order to organisational change; in particular, we love the uncertainty, complexity and ambiguity you always find in these environments ... we troubleshoot and particularly relish fixing organisational things that are broken and need mending. 

Clients have previously looked for help with:

TURNAROUND: recovering strategic initiatives failing to deliver on expectations;

ASSURANCE: reviewing effectiveness of key activities to ensure fit for purpose;

IMPLEMENTATION: organising more effectively to implement change;

SUPPORT: achieving full potential during period of significant change or challenge;

RESEARCH: finding out more about some new or existing area of interest.

We enjoy our work and hope you will too!